Technologies Service Agent

Job Requirements:

• Grade 12 (minimum)
• Relevant Sales/Marketing qualifications advantageous
• 3 year’s experience in a similar role.
• Logistics, importation, customs, and clearing experience in the supply of products from a foreign country.
• Experience in quoting and costing.
• Highly motivated individual
• Networking and communication abilities
• Strong organizational skills
• Computer literacy.
• Ability to work in a highly pressurized environment.
• Experience in a CRM system will be advantageous.
• Well organized with an attention to exacting detail
• A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
• Strong communication skills at all levels, both written and oral

Job Responsibilities:

• Negotiate preliminary contracts with customers.
• Develop customer accounts and offer additional value-added services.
• Communicate sales or service opportunities and customer concerns or suggestions.
• Ensure that RFQ forms are filled out correctly and submitted in an efficient manner.
• Manage group service accounts.
• Work with the technical team to ensure customer project requirements are met.
• Stay abreast of OEM’s product and service offerings.
• Communicate with suppliers and OEMs efficiently and timeously.
• Advise the Divisional Manager should there be any challenges with suppliers and OEM relationships and accounts.
• Provide the back office with the correct and relevant documentation to load new suppliers.
• Assist Technical Service Agent Team Leader with day-to-day administrative duties including costings, quotes, closeouts, and capturing of job-related documentation.
• Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs.
• Identify and resolve client concerns; recommend a course of action to alleviate these concerns in the future.
• Arrange logistics, importation, customs, and clearing for imported products.
• Use the latest updated pricing model inputs.