Technologies Service Agent

  • Full Time
  • Permanent
  • Cape Town
  • Applications have closed

SFG Engineering Services

Job Requirements:

  • Grade 12 (minimum)
  • Relevant Sales/Marketing qualifications advantageous
  • 3 year’s experience in a similar role.
  • Logistics, importation, customs, and clearing experience in the supply of products from a foreign country.
  • Experience in quoting and costing.
  • Highly motivated individual
  • Networking and communication abilities
  • Strong organizational skills
  • Computer literacy.
  • Ability to work in a highly pressurized environment.
  • Experience in a CRM system will be advantageous.
  • Well organized with an attention to exacting detail
  • A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
  • Strong communication skills at all levels, both written and oral


Job Responsibilities:

  • Negotiate preliminary contracts with customers.
  • Develop customer accounts and offer additional value-added services.
  • Communicate sales or service opportunities and customer concerns or suggestions.
  • Ensure that RFQ forms are filled out correctly and submitted in an efficient manner.
  • Manage group service accounts.
  • Work with the technical team to ensure customer project requirements are met.
  • Stay abreast of OEM’s product and service offerings.
  • Communicate with suppliers and OEMs efficiently and timeously.
  • Advise the Divisional Manager should there be any challenges with suppliers and OEM relationships and accounts.
  • Provide the back office with the correct and relevant documentation to load new suppliers.
  • Assist Technical Service Agent Team Leader with day-to-day administrative duties including costings, quotes, closeouts, and capturing of job-related documentation.
  • Manage and interpret customer requirements – speaking with clients to understand, anticipate and meet their needs.
  • Identify and resolve client concerns; recommend a course of action to alleviate these concerns in the future.
  • Arrange logistics, importation, customs, and clearing for imported products.
  • Use the latest updated pricing model inputs.