IT Support Specialist

  • Full Time
  • Permanent
  • Century City
  • Applications have closed

SFG Engineering Services

IT Support Specialist

Job requirements:

  • 3 years of IT help desk and/or technical and product support experience is required.
  • A relevant tertiary qualification – BSc in Computer Science, Diploma in IT or a related field.
  • Certifications such as MCSE are also acceptable.
  • Basic understanding of IT networks, firewalls and network routing
  • Knowledge of IT service management practices such as ITIL
  • Knowledge of Windows and Linux operating systems
  • Knowledge of databases and Microsoft SQL Server
  • Knowledge of the Oracle Java Runtime Environment
  • Experience with both Web applications and client-server applications
  • Exposure to the ISO 8583 payment protocol
  • Knowledge of common protocols and standards such as HTML, XML, CSS, TCP/IP, RDP, VPN, SSL/TLS and FTP
  • Operational security awareness
  • Experience with platform and operating system architecture

Job Responsibilities:

  • Providing appropriate support on all solution suites of the Company’s E-Commerce Platform on clients’ Production environments, based on the conditions of the client’s Service Level Agreement
  • Capturing and processing statistics
  • Performing system health checks
  • Escalation of reported issues to appropriate stakeholders, and following up on them
  • Writing of incident reports
  • Maintaining a knowledge base of lessons learnt during issue investigation and resolution
  • Staying up to date with all TeP software updates, changes and releases
  • Proficiency in in TeP commissioning and upgrade principles
  • Effective usage of the Issue Tracking System
  • Maintaining the Client Registry
  • Providing after-hours client support where and when required
  • Daily customer engagement

If you do not hear from us within two weeks of the closing date, your application has been unsuccessful.

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