Operations Manager

  • Full Time
  • Permanent
  • Durban
  • Applications have closed

SFG Engingeering

Job requirements:

  • Matric
  • ICDL Certified will be an added advantage
  • Degree or Diploma in general business management
  • Industry Related Qualification / PQE in Shipping & Logistics
  • Minimum 8 Years relevant freight experience (sea, air, road, and rail) as well as Customs Clearing, Operations and Forwarding experience
  • Minimum 3-5 Years Managerial experience
  • Technical proficiency in Freight and customs operations
  • Proven track record of operations and people management
  • Knowledge of health and safety and ISO quality standards will be an added advantage

 

Job responsibilities:

Operational Functions

  • To manage and control all operational functions for the branch, including formulating strategy, improving performance, procuring resources, and securing compliance
  • Compliance with the ISO requirements to ensure that service delivery is efficient and maximized
  • Compliance with the ISO requirements to ensure that service delivery is efficient and maximized
  • Ensure all shipment files are updated correctly by team members – and all relevant supporting documents to be uploaded to Ship Shape for record keeping purposes
  • Complete and submit ISO file audits in line with the requirements.
  • Manage invoicing parameters in line with the team and SOPs
  • Manage service delivery for the branch and ensure retention of customers
  • Ensure that communication with clients, departments, overseas offices, agents, and other external parties are attended to promptly, effectively, and timeously by the team
  • Manage team effectively to ensure problems are resolved efficiently with minimal impact to the branch
  • Ensure that the various departments are maximizing profits through value added service offerings and ensuring that invoices are levied correctly
  • Ensure that the third-party rates used are competitive, by negotiating best prices with vendors
  • Manage third parties’ services levels in line with agreed SOP and SLAs, ensuring that charges raised are at agreed rates
  • Manage all non-conformance’s both internal & external as per ISO procedures
  • Manage and administer bonded warehouses including compliance checks and audits in conjunction with the company Customs Compliance team
  • Ensure that the Durban office – financial budget is achieved by reducing costs and maximizing profitability
  • Provide monthly reporting, statistics, and feedback to management
  • Ensure effective people management, by correctly implementing company policies and procedures. Conduct one on one performance reviews with team members and initiate succession planning.
  • Identify training and skills development gaps, as well as top talent within the team.
  • Monitor shipping trends, monthly financial reports and any potential negative impacts on the branch affecting productivity and profitability.
  • Ensure reports are sent to management and / or customers as per required deadlines.
  • Draft weekly and monthly employee shift schedules and ensure that overtime policy is adhered to.

 

Customer Service

  • Attend to customer and vendor queries professionally and pro-actively, without delay.
  • Ensure customer retention by effective engagement and build customer relationships through regular contact via telephone or visits
  • Address queries received from Customers, SARS, TNPA and/or other Government institutes
  • Ensure regular engagements with customers to ensure retention of existing customers, and onboard 10 new customers annually.
  • Cultivate and maintain positive relationships with service providers and contractors
  • Actively engage as well as assist in sales and marketing activities
  • Participate in branch ad hoc special assignments or tasks by required deadline.