Onsite Services

Onsite services

We lead from the front. Onsite services is essential when managing large groups of employees. We manage the administration, contracts, time and attendance, Industrial relations and employee performance processes on behalf of our clients. We are your HR department.

Pre-project assessment

We start with a thorough needs analysis to understand the scope of the project requirements. Establishing specific criteria for the Project Labour Agreement is essential such as:

  • Pay rates and Structures
  • Accommodation requirements
  • Allowances
  • Pay structure and overtime exemptions
  • Transportation requirements etc.
  • We manage the labour intake and de-mob process on behalf of our valued Clients.

The commercial terms are agreed, Terms and Conditions are signed and the proposal is submitted to the Client.

On Site Management

Both SFG Managers and SFG Representatives receive full briefing and training so as to have a complete understanding of the project scope. SFG Managers have dedicated SFG Site Representatives who are on site regularly, as SFG always likes to maintain a high level of on-site visibility and presence.

In terms of IR, the Site Representatives act as the conduit or communication channel between the client and the SFG IR & HR personnel at head office while continuously reporting into their respective managers. SFG Site Representatives are trained to identify potential HR and IR issues early before they escalate when issues are easier to diffuse. The site representative is also responsible for fielding any adhoc recruitment needs, documenting them and feeding them to the SFG HR Division to process and act upon.

Furthermore, the Representative will ensure that all Site Services are delivered, recorded and reported back to the client at regular intervals.


In the event that an SFG employee suffers a work-related accident SFG works closely with the client’s safety department to minimise downtime and ensure the employee receives professional medical attention. SFG will assist with the transportation of the employee for appropriate consultations and treatments while ensuring that all records/certificates are maintained and sourced. We will process and submit all relevant documentation to the Workman’s Compensation Commissioner (WCA) or the Federated Employers Mutual Assurance Association (FEMA). SFG will also ensure that while any employee is not on-site and is entitled to pay, that wages are paid in accordance with the agreement and legislation.