Client Service Agent

  • Full Time
  • Permanent
  • Cape Town
  • Applications have closed

SFG Engineering Services

Job Requirements:

  • Grade 12 (minimum)
  • At least 3 years administration experience
  • CRM system experience with Bluwave would be advantageous
  • Technical knowledge of the marine safety and services industry would be advantageous
  • Strong communication skills at all levels, both written and oral
  • Good negotiation skills
  • Project management skills
  • Fully PC literate with a sound understanding of Microsoft office tools
  • A minimum requirement of Basic Excel Skills (Advantageous: Intermediate Excel Skills)
  • Client liaison training and/or experience advantageous
  • Ability to interact with managers, customers and sales executives
  • Ability to make and action decisions in an effective manner
  • Well organized with an attention to exacting detail

 

Job Responsibilities:

  • Ensure open communication between company and customer
  • Liaise with client regarding queries or other job-related inquiries
  • Distribution of enquiries to various departments
  • Liaise with technical & sales departments to ensure accurate quoting
  • Timeous and accurate quotations and invoicing
  • Liaising and maintain open communication with manufacturers where required
  • Liaising with suppliers to ensure co-ordination of all external work is conducted in a timeous manner
  • Quotation follow-ups to assist sales (where applicable)
  • Upon confirmation, proceed with work scheduling and team mobilization
  • Arranging of travel requirements for service technicians in Africa
  • Ensure jobs are controlled and coordinated within budget
  • Arrange subsistence, communication and insurance for travelling technicians
  • Check certificates and time sheets after engineers return
  • Ensure all front-end information is accurate and complete
  • Responsible for remaining informed of the latest pricing policies
  • Ensure all job info and costs are captured accurately throughout job costing process
  • Maintain live records on the CRM system
  • Maintain manufacturers’ certification records
  • Ensure proper paperwork is submitted to accounts department
  • Ensure accounts are opened for all new clients
  • Gather information for technicians
  • Respond to clients queries and enquiries after hours when required
  • Maintenance of existing customer relationships