Technician

Job Requirements:

• Grade 12
• A recognized tertiary qualification is an advantage (Qualified Diesel Mechanic/Fitter or
• Auto Electrician- Trade test)
• Minimum of five (5) years Diesel Fitter/Auto Electrician experience
• Minimum of five (5) years mechanical repair on diesel engines
• Experience with MS Office, specifically Excel and word
• A legal driver licence – min code 8.
• Must be able to work independently and complete service work on time within budget.
• Must have the ability to switch between Diesel Mechanic and General Fitter with a good knowledge of reading electrical drawings and understand fault finding.
• Must be able to read, write, speak and understand the English language.
• Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
• Must possess the ability to make independent decisions when circumstances warrant.
• A sense of urgency with a strong customer service orientation.
• Attention to detail and coordinate various activities simultaneously.
• Ability to work well under pressure
• Ability to work well in a team setting and have good organizational skills.
• Be able and willing to learn electrical wiring through internal training processes to achieve engine wiring and testing
• A keen sense of urgency and willingness to learn additional job-related skills.
• Good telephone manner.

Job Responsibilities:

24-hour technical support for the generator set division

• Provide telephonic support to customers and sales staff.
• Identify / diagnose generator problems telephonically in conjunction with the preceding item.
• Evaluate issues on specific applications where equipment is used.
• Attend to breakdowns on site as and when required
• Receive, analyse and report on faulty Generator sets.
• Report to the client in writing and keep proper record of repairs and returns.
• Report warranty claims.
• Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.
• Assist with all Diesel Services admin and sales function to grow the business.
• Assist with warranty claims and reporting.
• Support to all Branches with Diesel related services.
• Assist with follow up on quotations and work towards Diesel services.
• Assist with site meeting for new Diesel services related work.
• Attend to mechanical and Electrical breakdown.
• Service of Diesel Generators, Replacement of parts and testing of equipment.
• Be active in the implementation and maintenance of the SOP and SWP.
• Complete Quality Assurance and Quality Control (QA/QC) documentation.
• Compile and complete technical, Health and Safety documents for SLA submissions.
• Complete and keep record of all services related work

Specific Requirements/Additional information

• This position is to provide a Technical/Diesel Service to all customers contracting with the company with regards to Mechanical and Electrical field services of Diesel Engines/generators.
• Predominantly office based.
• Will be required to work offsite and/or across borders.
• Will be required to be on standby and provide 24-hour technical support
• Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
• Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession