Field Service Technician

  • Full Time
  • Permanent
  • Cape Town
  • Applications have closed

SFG Engineering

Job Requirements:

  • Grade 12
  • 3-5 years’ experience in electrical generation field.
  • Technician experience will be an added value.
  • Relevant Mechatronics, Electrical Instrumentation, Electrical Engineering or equivalent Qualified
  • General understanding of electrical schematic diagrams with the capability to analyze and/or mark up of red lines.
  • Basic computer literacy in word and excel.
  • Basic understanding of industrial communication protocols. (Modbus, serial, Ethernet, etc)
  • Must have a basic generation background to understand the programming backbone of various programmable relays for generators.
  • A legal driver licence – min code 8.
  • Must be able to read, write, speak and understand the English language.
  • Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
  • Must possess the ability to make independent decisions when circumstances warrant.
  • A sense of urgency with a strong customer service orientation.
  • Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
  • Hard working, resourceful, ambitious and have excellent business acumen.
  • Good telephone manner.

 

Job Responsibilities:

24-hour technical support for the generator set division

  • Provide telephonic support to customers and sales staff.
  • Identify / diagnose generator problems telephonically in conjunction with the preceding item.
  • Evaluate issues on specific applications where equipment is used.
  • Attend to breakdowns on site as and when required
  • Receive, analyse and report on faulty Generator sets.
  • Report to the client in writing and keep proper record of repairs and returns.
  • Report warranty claims.
  • Fault finding and repairs on site in the event of a generator failure where support will also be given by the Field Services Supervisor.
  • Ensure skills transfer to develop a fully independent technical team. Create an environment where effective interaction with the Field Service Team and Technical Production staff is conducive to develop depth within the Technical Services Field.
  • Set-up and test generator set solutions on the factory floor or site installation.
  • Attend to breakdowns or commissioning on site as and when required – This may require travel away from home and working after hours.
  • Service of Diesel Generators, Replacement of parts and testing of equipment.
  • Be active in the implementation and maintenance of the SOP and SWP.
  • Complete Quality Assurance and Quality Control (QA/QC) documentation.
  • Compile and complete technical, Health and Safety documents for SLA submissions.
  • Complete and keep record of all services related work

 

Specific Requirements/Additional information

  • Out of the Office. Position requires out of town travel.
  • Is subject to work beyond normal working hours, evenings, weekends, and holidays should the need arise.
  • Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.