Service Technician – Drives & Soft-Starters

SFG Engineering

Job requirements:

  • Matric
  • A recognized and relevant qualification (Electrician or technician + N5 / T3 / S3 / S4 National Diploma: Electrical Engineering Heavy Current / Light Current) or related experience.
  • At least 3 or more years work experience specifically related to VSD and Soft Start service and repairs.
  • Experience in Control Systems and/or Process Engineering and/or Power Electronics and/or Instrumentation is an advantage.
  • Computer literacy.

Job responsibilities:

  • Technical Support for the Drives & Automation business.
  • Repairs and Warranties.

 

Repair of drives and soft-starters as well as co-ordination of warranties.

  • Receive, analyse and repair of faulty units (Goods Returned Notes)
  • Compile reports to the clients in writing and keeping proper record of repairs and returns.
  • Prepare and submit warranty claims on company.
  • Keep record of all warranty claims.
  • Conduct modifications to switchgear when necessary.
  • Assist with drives spares stock control and warehousing.

 

Administration of the service center.

  • Create and keep up to date a set of master technical files for each product.
  • Maintain ISO requirements.
  • Assist with customer quotations when required.

Create and update department’s monthly technical reports

 

Provide 24-hour technical support for the Drives & Automation business.

  • Receive, analyse and repair of faulty Drives and Soft Starters.
  • Report to the client in writing and keeping proper record of repairs and returns.
  • Prepare and submit warranty claims on company.
  • Keep record of all warranty claims.
  • Telephonic support for customers, branches and sales engineers.
  • Onsite support for customers, branches and sales engineers.
  • Site meetings.
  • Internal sales technical support.
  • Problem evaluation on specific applications where equipment is used.
  • Analyse and draw schematic diagrams.
  • Attend to breakdowns or commissioning on site as and when required – This may require travel away from home, after hours and also sleeping away from home as well as cross border support and travelling when necessary.
  • Commission and testing of panels at company or at other Panel Builders.

Technical after hour’s standby

 

Specific Requirements/Additional information

  • A legal driver’s licence.
  • Must be able to read, write, speak and understand the English language.
  • Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
  • Must possess the ability to make independent decisions when circumstances warrant.
  • A sense of urgency with a strong customer service orientation.
  • Willingness and freedom to travel extensively, including frequent overnight stays away from home base.

Hard working, resourceful, ambitious and have excellent business acumen

  • Out of the Office. Position requires out of town travel.
  • Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
  • Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.