Technical Service Manager

MAIN PURPOSE
The Service Manager will be responsible to assist with technical queries, product launches; technical presentations and trade shows. The Service Manager will also be required to attend
regular Drives meetings.

DUTIES AND RESPONSIBILITIES
Provide 24-hour technical support:
◼ Telephonic support to customers, branches and sales representatives.
◼ On-site support for customers, branches and sales representatives:
◼ Commissioning
◼ Fault repair
◼ Site Meetings
◼ Problem evaluation
◼ Analyse and draw schematic diagrams
◼ Commission and test panels at the company or other panel builder.

Repair drives and soft starters:
◼ Receive, analyse and repair faulty units
◼ Repairs on-site
◼ Report to clients in writing
◼ Keep proper record of returns and repairs.

Administration of Warranties:
◼ Prepare and submit warranty claims on company.
◼ Keep record of all warranty claims
◼ Ensure that all warranty values are recovered.

Management and Administration of Service Centre:
◼ Put in place necessary procedures and systems for administration of the Service Centre.
◼ Ensure that customers are timeously and correctly invoiced, where applicable.
◼ Create and keep a set of master technical files up to date, for each product.
◼ Ensure sufficient stock levels or required spares.
◼ Assist branches to establish and maintain similar systems.
◼ Report failures, statistics, invoicing and other matters as may be required periodically.

Training of Service Technicians:
◼ Train or arrange training of Service Technicians on all LV and MV Drives and Soft Starters.
Support and training of service at Branch level:
◼ Ensure that technical expertise at the Branches is at the same level as Head Office.
◼ Ensure that all systems and procedures as implemented at Head Office are also implemented at the Branches.
◼ Ensure that all Branches have the same technical documentation and service information as

Head Office.
Training:
◼ Assist with, or give customers technical training periodically as may be required.

QUALIFICATIONS/ EXPERIENCE
◼ Grade 12/Matric
◼ A recognized and relevant qualification (Electrician or Technician + N5/T3).
◼ At least 3 years work experience specifically related to VSD service and repairs.
◼ Computer literacy – good general computer knowledge and experience as well as Windows, MS Word, Excel, Power Point and Outlook.
◼ Good negotiation and presentation skills.

SPECIAL REQUIREMENTS
◼ Must be able to read, write, speak and understand the English Language.
◼ Valid Code 8 Drivers Licence.
◼ Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
◼ Must possess the ability to make independent decisions when circumstances warrant.
◼ A keen sense of urgency with strong customer service orientation.
◼ Willingness and freedom to travel extensively, including frequent overnight stays away from home.
◼ Hard working, resourceful, ambitious and have excellent business acumen.
◼ Be able to negotiate and close deals.

WORKING CONDITIONS
◼ Position may require out of town travel from time to time.
◼ Subject to work beyond normal working hours, evenings, weekends and holidays, should the need arise.
◼ Attends and participate in continuing educational programs designed to keep you abreast of changes in your profession.
Must be able to work with limited supervision.